By Frances Christman and the DigRef Team
This past June, a little pop out appeared on the Library’s homepage. Just a little pop-out. “Ask Us” (see upper right corner of image below).
Nothing big, nothing with bell and whistles… just a little “Ask Us” tab showing up on your screen.
Suddenly, questions appeared in our queues—A LOT more questions, to the point that we are now staffing double shifts on certain days of the week to answer the amount of questions we receive. Compared to the previous years, the number of questions have DOUBLED.
We are visible. We are present. We are available!
It was just a little pop out… but oh, what a BIG difference it has made!